This Privacy Policy describes how Vitale Indo collects, uses, and protects personal information when visitors use our website at vitaleindo.io. The operator of this website is Vitale Indo, located at Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271, Indonesia. By using this site, you agree to the practices described in this policy.
We offer natural supplements for men, including vitamins and minerals for men intended for everyday wellness and active routines. Information about popular products for men, energy and endurance supplements, and men's vitamin supplements is provided to help you compare options for a healthy lifestyle. This page explains what data we gather when you browse those resources or contact our team, why we gather it, and the choices you have regarding your information.
Information we collect
Information you provide
When you contact us, place an order, or fill out a form, you may share your name, email address, phone number, shipping address, and the content of your message. We use these details only for the reason you submitted them.
Technical details
When you visit the site, the server logs basic technical information such as IP address and browser type. This is collected automatically and helps us keep the site running and understand general visitor patterns.
What we do not collect
We do not request sensitive health records. Browsing our catalog of natural capsules for strength and vitality, or reading about men's health support, does not require you to create an account or share personal details beyond what a standard order or message needs.
Why we collect information
The information we collect is used to process orders, respond to inquiries, and operate the website. Order details such as name and shipping address are used to pack and ship products to you. Contact details such as email and phone number are used to respond to your questions about healthy lifestyle products, ingredient sourcing, or order status.
We do not sell or rent your personal information to third parties. If you ask about popular products for men or request guidance on vitamins and minerals for men, we use your message only to answer that inquiry. Aggregated, non-identifying traffic data may be reviewed to improve product descriptions and site navigation.
Where information is used
- Order fulfillment — name and shipping address for packing and delivery.
- Customer support — email and phone to reply to your questions.
- Site operation — technical logs for security and uptime.
- Not for sale — personal information is never sold or rented.
How long we retain information
We retain personal information for as long as necessary to fulfill the purpose for which it was collected. Order details are kept for the period required by local regulations in Indonesia. Contact messages are retained for as long as needed to respond and handle follow-up questions. You can request that we delete your contact information from our records by emailing [email protected].
When information is no longer needed, we remove it from active systems or anonymize it so it can no longer be tied to you. Records kept to meet legal obligations are stored securely and accessed only when required.
Cookies and tracking technologies
This website uses cookies to remember preferences and to understand how visitors use the site. Cookies are small files stored on your device that allow the site to function correctly. You can control or disable cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.
For details about specific cookies used, see our Cookie Policy page. That page lists the categories of cookies, what each does, and how to manage them in common browsers.
Cookie usage is summarized here; full details appear on the Cookie Policy page.
Your rights regarding your information
You have the right to request access to the personal information we hold about you, ask that it be corrected if it is inaccurate, or request that it be deleted where applicable. To exercise these rights, contact us at [email protected] or by phone at +62 31 532 8267. We will respond to your request within a reasonable time frame based on the nature of the request.
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Access
Request a copy of the personal information we hold about you so you can review what was collected.
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Correction
Ask us to fix inaccurate or incomplete details tied to your account, order, or message.
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Deletion
Request that we delete your contact information from our records where it is no longer needed.
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Withdrawal
Withdraw consent for optional processing, such as marketing messages, at any time by email or phone.
How we protect information
We take reasonable measures to protect personal information from unauthorized access, alteration, or disclosure. Access to personal information is limited to staff who need it to process orders or respond to inquiries. While we follow standard practices for data protection, no method of transmission or storage is fully secure, and we cannot guarantee the security of information transmitted over the internet.
If you share details while asking about energy and endurance supplements or men's vitamin supplements, that information receives the same safeguards as any order record.
What we do
- Limit access to staff who process orders or answer inquiries.
- Use standard server practices for storing and transmitting data.
- Review access logs for unusual activity on a routine basis.
- Remove data from active systems when it is no longer needed.
These measures reduce risk but cannot eliminate it entirely. Always use caution when sharing information online.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We recommend reviewing this page periodically to stay informed about how your information is handled. If we make significant changes, we may provide a notice on the home page or send a notification to customers who have provided their contact details.
The reviewed date at the top of this page reflects the last time we reviewed the wording. Minor clarifications may not trigger a separate notice.
Contacting us about privacy
If you have questions about this Privacy Policy or how your information is handled, contact us at [email protected] or by phone at +62 31 532 8267. Our address is Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271, Indonesia. We will respond to privacy-related questions within a reasonable time frame.
For order-specific questions, include your order reference so we can locate the record quickly. For general questions about natural supplements for men or healthy lifestyle products, a brief message is enough.
Vitale Indo
Jl. Basuki Rahmat No. 12
Embong Kaliasin, Genteng
Surabaya, Jawa Timur 60271
Indonesia