Contact Vitale Indo
Ask us questions about our products, ingredients, shipping, or orders. We are based in Surabaya and answer messages during regular business hours — if you want to know what is in a specific product, how it is meant to be used, or whether it suits your routine, send us a message and we will respond.
By email
For product questions about our natural supplements for men, email is usually the best option — we can attach links, ingredient details, and catalog references to our reply.
By phone
+62 31 532 8267
We answer calls during business hours when staff are available. For time-sensitive questions, phone is faster than email.
Visiting us
Jl. Basuki Rahmat No. 12
Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271, Indonesia. We operate from this location and ship orders within Indonesia from here.
Send us a message
Use the form below to send us an email directly. Include your name, email address, and your question or comment. We read every message and respond based on the information you provide.
If your question is about a specific product in our men's vitamin supplements range, mention the product name so we can look it up without guessing. For existing orders, include the order reference number and the name used when ordering.
- Product name and the specific detail you are asking about
- Any relevant context, such as your location if the question involves shipping
- Order reference number and name used when ordering, if applicable
Surabaya, East Java
Our address is Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271, Indonesia. We operate from this location and ship orders within Indonesia from here.
If you are nearby and want to ask about our men's vitamin supplements in person, please call ahead so we can set aside time to talk through ingredients and formats.
Catalog and product details
We answer questions about our catalog, ingredient lists, suggested daily use, capsule formats, and shipping within Indonesia. If you want to compare two products or check whether a specific ingredient is included, we can help. For existing orders, include the order details so we can find it quickly.
Individual health guidance
We do not provide individual health advice, recommend specific products for particular conditions, or suggest supplement routines for individual needs. Those questions are best directed to a qualified professional who knows your situation. We can tell you what is in a product and how it is meant to be used, but not whether it is right for your body.
Business hours in Surabaya
We answer messages during regular business hours. Most emails receive a response within one or two business days. Phone calls are answered during business hours when staff are available. Messages sent on a weekend or public holiday are answered on the next working day.
Common questions
How quickly will you respond?
We respond to most emails within one or two business days during regular business hours in Surabaya. Messages sent on weekends or holidays are answered on the next working day.
Can I call instead of emailing?
Yes. Our phone number is +62 31 532 8267, and we answer calls during business hours when staff are available. For detailed product questions, email may be more practical because we can include links and ingredient details.
Do you answer questions in languages other than English?
Our primary communication language is English. If you send a message in another language, we will try to respond, but our product labels and website content are in English.
Can you recommend a product for my specific needs?
We can describe what each product contains and how it is meant to be used. We do not recommend specific products for individual health needs. For that kind of guidance, speak with a qualified professional.
Where are you located?
Our address is Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, Jawa Timur 60271, Indonesia. We operate from this location and ship orders within Indonesia from here.